This Privacy Policy describes how SuperX Group (the "Company", "we", "us", or "our") collects, uses, discloses, and protects your personal data when you use our website (the "Site") or interact with our services. We are committed to protecting your privacy and complying with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable laws.

By using the Site or providing personal data to us, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or provide personal data.

 

1. Information Collected:

We collect personal data to provide and improve our services. Personal data refers to data about an individual who can be identified from that data, or from that data and other information we have or are likely to have access to.

Personal Data We May Collect:

- Contact Information: Name, email address, phone number, mailing address.

- Account Information: Username, password, and other registration details if you create an account.

- Usage Data: IP address, browser type, device information, pages visited, time and date of visits, and other analytics data.

- Communication Data: Information you provide when you contact us, such as feedback or inquiries.

- Other Information: Any other data you voluntarily provide, such as in forms or surveys.

We collect this data directly from you (e.g., when you fill out forms or subscribe to newsletters) or automatically through cookies and similar technologies.

 

We do not collect sensitive personal data (e.g., racial or ethnic origin, political opinions, religious beliefs, health data) unless explicitly required for a specific purpose and with your consent.

 

2. Use of Information:

We use your personal data for legitimate purposes in accordance with the PDPA, including:

- Providing and personalizing the Site and our services.

- Communicating with you, including sending updates, newsletters, or promotional materials (you can opt out at any time).

- Analyzing usage to improve the Site's content, functionality, and user experience.

- Complying with legal obligations, preventing fraud, and enforcing our terms.

- For any other purpose notified to you at the time of collection or otherwise with your consent.

We will only use your personal data for purposes compatible with those for which it was collected, or as otherwise permitted by law.

 

3. Consent and Withdrawal :

Collection, use, and disclosure of personal data require your consent, unless an exception under the PDPA applies (e.g., for legal obligations or public interest).

 

You may withdraw consent at any time by contacting us at info@superx.sg. Withdrawal may affect our ability to provide services to you. We will process withdrawal requests promptly and inform you of any consequences.

 

4. Disclosure of Personal Data:

We do not sell or rent your personal data. We may disclose personal data to:

- Service providers (e.g., hosting, analytics, email services) who are contractually obligated to protect it and use it only for the services they provide.

- Affiliates within our group of companies, for the purposes described in this Policy.

- Legal authorities or third parties if required by law, to protect our rights, or in response to a court order.

Disclosures are limited to what is necessary, and we ensure recipients comply with PDPA requirements.

 

5. Protection of Children's Privacy:

The Site is not intended for children under the age of 13. We do not knowingly collect, use, or disclose personal data from children under 13 without verifiable parental consent, as required under the PDPA and COPPA (if applicable).

 

If we learn we have collected personal data from a child under 13 without consent, we will delete it promptly. Parents or guardians may contact us at info@superx.sg to review, delete, or request deletion of their child's data.

 

6. Cookies and Tracking Technologies:

The Site uses cookies, web beacons, and similar technologies to enhance functionality and analyze usage. These may include:

- Essential Cookies: Necessary for the Site's operation.

- Analytics Cookies: To understand how users interact with the Site (e.g., Google Analytics).

- Marketing Cookies: To deliver personalized ads.

You can manage cookies via browser settings. Disabling them may limit Site features. For more details, see our Cookie Policy (if applicable) or contact us.

 

We comply with the PDPA's Do Not Call (DNC) Registry for marketing communications.

 

7. Data Storage and Security:

Personal data is stored on secure servers, potentially in Singapore or other countries with adequate data protection standards. We retain data only as long as necessary for the purposes collected or as required by law.

 

We implement reasonable administrative, technical, and physical safeguards to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

In the event of a data breach, we will notify affected individuals and the Personal Data Protection Commission (PDPC) as required under the PDPA.

 

8. Access, Correction, and Other Rights:

Under the PDPA, you have the right to:

- Access your personal data we hold.

- Correct inaccurate or incomplete data.

- Request deletion (subject to legal obligations).

- Object to or restrict processing in certain cases.

- Data portability (where applicable).

To exercise these rights, contact our Data Protection Officer (DPO) at info@superx.sg. We will respond within the timelines set by the PDPA (e.g., 30 days for access requests). We may charge a reasonable fee for excessive requests.

 

9. Data Transfers:

If we transfer personal data outside Singapore, we ensure the recipient provides a standard of protection comparable to the PDPA, through contracts or other means approved by the PDPC.

 

10. Changes to Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Changes will be posted on the Site with the updated "Last updated" date. Significant changes will be notified via email or on the Site.

 

Your continued use of the Site after changes constitutes acceptance. Please review periodically.

 

11. Contact Information:

For questions, concerns, or requests regarding this Privacy Policy, personal data, or to report a child privacy issue, contact: info@superx.sg

 

If unsatisfied with our response, you may lodge a complaint with the PDPC at www.pdpc.gov.sg.